Thank you for shopping with Between Bedtimes! The following terms and conditions constitute our Shipping Policy.
1. Order Processing Time All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped.
Please note: Processing time is separate from shipping time. During high-volume periods (such as sales or major holidays), processing times may be slightly delayed. We will communicate any significant delays to you via email.
2. Domestic Shipping Rates and Estimates We ship Australia-wide via Australia Post. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (Fully Tracked): $11.00 (For orders under $99.98)
Free Standard Shipping: FREE (For all orders of 2 decks or more)
Express Shipping (Fully Tracked): $15.00
Delivery Timeframes: As we ship from Western Australia, standard delivery to the East Coast generally takes between 5 to 10 business days. Express delivery typically takes 2 to 5 business days. Please allow extra time for deliveries to regional or remote areas. Delivery timeframes are estimates provided by Australia Post and are not guaranteed.
3. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at courtney@betweenbedtimes.com with your name and order number, and we will look into it for you.
4. Shipping to P.O. Boxes We use Australia Post for our deliveries, which means we can successfully deliver to all Australian P.O. Boxes and Parcel Lockers.
5. Refunds, Returns, and Exchanges We accept change-of-mind returns up to 30 days after delivery. Please refer to our full Return & Refund Policy for detailed information on how to initiate a return, conditions of return, and what to do if an item arrives damaged or faulty.
If you have any further questions, please don't hesitate to contact us at courtney@betweenbedtimes.com.
